COVID Safe Plan

Our Plan

As a COVID Safe business, we are committed to the health and safety of our customers and staff. We are strictly following all Queensland Government guidelines regarding the spread of COVID-19.

In addition to our existing safety measures, we have implemented a few new protocols to help you feel at ease when you travel with us.

Physical Distancing

Physical distancing can be difficult, especially when travelling or doing activities. To assist in the process of physical distancing, we have installed signage at all locations so you know exactly how far away you need to be from other people. Our buses and boats have been assessed for maximum capacity, adhering to social physical distancing guidelines and we will be strictly complying with these measures.

Hygiene

Sanitizer will be available at all areas of our business. We have also taken measures to ensure our team are limiting any unnecessary contact through handshakes, high fives or hugs. We request that you use contactless payment options at all times. Staff will wear protective clothing wherever possible (gloves, helmets, masks).

Cleaning

We have increased our cleaning protocols in all areas of our businesses and will ensure all frequently used areas are regularly cleaned and sanitized as per the local health department guidelines.

Vulnerable Customers

Vulnerable customers (those who are identified as ‘at-risk’) are recommended not to attend the premises until QLD Health advises it is safe to do so.

Vulnerable customers who are comfortable attending the premises are advised to take their own additional safety precautions and are notified that the business cannot guarantee their safety.

We also ensure all of our passengers are contacted prior to travel to ensure they are not experiencing any covid like symptoms, have not travelled to a declared hotspot in the last 14 days or have not been in close contact with a known covid case.
We thank you for your cooperation in regards to these important safety measures we have put into place to ensure the safety of our passengers, our staff and our community in line with Government guidelines.